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:* Empathy Museum: http://www.yesmagazine.org/happiness/at-the-worlds-first-empathy-museum-visitors-walk-a-mile-in-another-persons-shoes-literally-20150821
:* Observing with fresh eyes: http://ecorner.stanford.edu/authorMaterialInfo.html?mid=2100
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:* Video (TEDx): Demystifying Creativity, by Javier Fernandez-Han http://www.youtube.com/watch?v=Wof_jK8YuGQ
:* Video: What if… http://www.youtube.com/watch?v=QzmlUNTblvo
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:* Reading: "_experience the world, instead of talking about experiencing the world": http://metacool.com/experience-the-world-instead-of-talking-about-experiencing-the-world/
:* Video: Why You Need to Fail, by Derek Sivers: https://www.youtube.com/watch?v=HhxcFGuKOys&list=PL8401508249377725&index=4
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* https://hbr.org/2016/01/better-service-faster-a-design-thinking-case-study
* https://hbr.org/2012/12/reclaim-your-creative-confidence
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:* [http://www.amazon.com/Ten-Faces-Innovation-Strategies-Organization/dp/0385512074 The Ten Faces of Innovation], Tom Kelley
:* [http://www.bergpublishers.com/?tabid=15150 Design and Designing], Steve Garner, [http://www.bergpublishers.com/?tabid=3213&st=advanced&author=Chris%20Evans Chris Evans] (Eds.) (note: I co-wrote a chapter in this book)
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