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<div style="font-size:40px;"><center>'''TOOLKIT: Interviewing Guidelines'''</center></div>
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<big><big><big>Demo Interviews</big></big></big><br><br>
''BAD Interview:''<br><br>
<br><br>{{#widget:Youtube|id=uv_rMPM1LJM|width=75%}}<br><br>
''GOOD Interview:''<br><br>
<br><br>{{#widget:Youtube|id=4AaUGzm6goE|width=75%}}<br><br>
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These guidelines will help you conduct good interviews. And of course, you will get better at it the more you practice.<br><br>
# '''Start the interview by introducing yourself and the project you are working on.''' This will help establish a connection and put the interviewee at ease.
# '''Take notes:''' Capture on paper the person's own words. You will be interviewing in groups, so ideally, one to two of you are taking notes, while the rest of you are engaging in the conversation.
# '''Connect with the person you are interviewing:''' It's important to show that you are listening to what they person is saying (i.e., looking at the person, not just your notes). This will also help you with your follow-up questions, especially if the interviewee reveals something interesting. By following up on interesting answers, it will make the interview feel more like a conversation. As a preparation technique, you should have a few questions prepared to stoke the conversation, continue the conversation if one strain of thought comes to an end, or if you need to guide the conversation in another direction to reveal more interesting information.
# '''Ask open-ended, non-leading questions:''' "What do you think about course X?" is a better question than "Don't you think course X is great?" The former doesn't imply there is a right answer.
# '''Be curious and ask "why?" often''', even when you think you know the answer. Many answers will surprise you. A good way of doing this, in addition to asking "Why?" is to say "Tell me more about that."
# '''Ask for stories about concrete events:''' Instead of asking people how do they "usually" do things or how do they "usually" feel, ask them about the last time they did something, or the most memorable moment (in fact, do NOT use "usually" at all).
# '''Don't be afraid of silence:''' Resist the need to ask another question when there is a pause. The interviewee might reflect on what he/she has just said and say something deeper.<br><br>
You can print these guidelines and review them just before your interview. As a group, you should debrief about key takeaways, items shared that surprised you, and other ideas thoughts you had based on the interview. Each person in the group will bring a different perspective and it's important to capture the group's feedback.<br><br>
Nervous about interviewing? Check this out: http://ethnographymatters.net/2012/03/22/interviewing-for-introverts/
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