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2020:Training/Session 2 (Design Thinking)

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|title=Introduction

|content= [[File:~~Oalogo~~Session2-banner.jpg|~~500px~~750px]] In this session we will explore design thinking, a methodology for creative and human-centered problem solving that can empower you to collaborate across disciplines and tackle the world's big challenges. Changing education is a really big challenge. So let's dive right in! Here is a short introduction to Design Thinking:

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|title=Movie Time!

|content= To start, watch the Extreme By Design documentary below (1 hour), which follows the journey of a group of students as they learn and apply design thinking to identify and solve problems in the developing world.

{{#widget:Vimeo|id=138249895}}

{{note2|1='''Password:''' fellows1920}}

{{Fmbox|image=none| style = border:5px solid #008b8b; background-color:#f1fcf8;|text=Feel free to watch the film with your Leadership Circle or on your own. You may also invite friends and family to watch it with you (we bet they will enjoy it as well), but please do NOT share the link and password, as that would violate the terms of the educational license we have obtained to give you access.''}}

{{Fmbox|image=none|text=After watching, you may individually share your thoughts and takeaways on the discussion thread below.}}

'''PLACEHOLDER Extreme By Design PLACEHOLDER (by Leticia; discussion thread)'''

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|title=Now It's Your Turn!

|content= We hope you enjoyed the documentary. We believe the best way to learn is by doing, so we are giving YOU a challenge to put design thinking in practice and learn skills and mindsets that you can apply your UIF work, as well as other projects.

{{note2|'''Note:''' If you are part of a Leadership Circle, you should work together on the challenge.}}

Without further ado, here is your challenge: VIDEO PLACEHOLDER - PENDING SOURCE

<div style="font-size:x-large;">Reimagine the first year experience for students at your school</div>

This is a great area of opportunity. As students start their college/university experience, they need to make lots of adjustments and navigate a new world, both inside and outside the classroom: deciding which classes to take, discovering and taking up extra-curricular activities, getting to know new roommates, classmates and teachers, etc. Also, the first year of school is often key in determining the overall success of students and influences their likelihood of graduating. How is that experience for students at your school and how might it be improved? For the rest of the session, we will use a few more short videos to go deeper into the main concepts of design thinking, always in connection to the challenge we are giving you. In the Assignment section we will provide more detailed instructions of what you need to do to complete your challenge.

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|title=Step 1: Identify Opportunities - Empathize and Define

|content= A key aspect of the design thinking approach is to understand the perspective of the people involved in the area of opportunity we are exploring. This is what we call empathy: {{#widget:Youtube|id=I_P4AgAoA5Y|width=75%}}

For your challenge, the most relevant people to talk to are first-year students, but you could also talk to second-year students who still have their first year experience fresh in their minds. You also were a first-year at some point (or perhaps still are), but we want you to seek and understand the perspective of someone other than you. In the video above where we introduced the challenge you saw Leticia talking to an incoming student who had just arrived to Stanford. Likewise, you will interview students at your campus to find out more about their experience as first-year students (you'll get more instructions below). Once you have collected information by directly talking to other students, you will select what you find most interesting and surprising. Based on that, you will frame opportunities to improve the students' first-year experience. Watch the following video to learn more about this part of the process (which requires that you practice what it's called "abductive thinking"): VIDEO PLACEHOLDER - PENDING SOURCE

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|title=Step 2: Generate Novel Solutions - Ideate

|content= Once you have framed an opportunity (in the form of a "How Might We…" question), it's time to generate solutions for that opportunity. This is where creativity comes in. Are YOU creative? Watch the video below and do the embedded short activity to explore that question. VIDEO PLACEHOLDER - PENDING SOURCE

Of course you are creative! We all are, but we need to practice getting in the right mindset: in order to generate ideas, you need to suspend judgement (of your ideas and the ideas offered by others). The following short video shows a team of students from a d.school class collaborating on generating solutions for an opportunity they identified: VIDEO PLACEHOLDER - PENDING SOURCE

As you can see by the number of post-its on their board, they have already generated many ideas and their attitude is to accept any idea someone in the team suggests -- no matter how crazy it may sound -- because that leads to less inhibition and self-censoring and the flow of ideas increases. You don't have to come up with the perfect idea right away. Most ideas that end up being really successful will be a combination of other ideas that initially do not sound that great. So what you need is to generate lots of ideas. Ultimately, your ideas will evolve and be evaluated later (during prototyping and testing).

{{Fmbox|image=none|text=On [[2020:Training/Toolkit (Ideation)|this page]] you will find more tips on how to collaborate with others to generate ideas (what is often referred to as "brainstorming").}}

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|title=Step 3: Make Ideas Real - Prototype and Test

|content= When your goal is to come up with innovative solutions, you may be proposing ideas that are new and unfamiliar to others. Prototyping is a way of making your ideas tangible, so that you can better communicate them to others, and find out quickly if they have potential and you should dedicate more time and resources to develop them further. Also, in the process of building and testing prototypes, your ideas will evolve as you uncover details that you had not thought of when your idea was a more abstract thought in your head. {{#widget:Youtube|id=eSGoSKu6DoM|width=75%}} There are many different techniques for rapid prototyping, and you can prototype anything (products, services, experiences, etc.). The best method to use will depend on the nature of the idea you want to test, and the questions you want to answer. Read more about prototyping methods here. In the following video, entrepreneur and former Googler Tom Chi, shows how rapid prototyping can be applied to different types of projects: {{#widget:Youtube|id=DkyMCCnNI3Q|width=75%}}

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|title=Assignment

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Now you are equipped with the right mindsets and tools to put design thinking into practice. Remember that your goal for this assignment is to identify opportunities to improve the experience of first-year students at your school, and come up with potentially innovative solutions. This assignment has two deliverables. Start by creating a Google doc in [https://drive.google.com/drive/folders/1BrL69LY4a-Pe1Cu4bQ6uaKcDbEH1n2JZ your campus Google Drive folder], name it "Session 2 Assignment - [the name of your school]", and include all deliverables in that document. Make sure that the document permissions are set to "anyone with the link can comment", so your uiguide and the UIF team can access the doc and give you feedback.

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*If you are part of a Leadership Circle, this is a TEAM assignment, and one member of the team should post the report on the Training Updates page in the UIF Portal on behalf of the whole team (more instructions on posting the assignment later).

*When you meet with your uiguide this week, ask for feedback. Specifically, you should discuss the opportunity statement you framed (and make sure you don't have a solution embedded, or it is too vague), before moving on to brainstorming solutions.

*'''Due September 19:''' post your final report on the Training Updates page of the UIF portal (visit the [[2020:Training/Submitting Assignments|Submitting Assignments]] page for more on how to submit your assignment.)

}} {{Fmbox|image=none|text=This project is NOT meant to become you UIF project, but it will allow you to learn skills, mindsets and methods that will be useful as you define and tackle that project -- which will be informed by what you learn by doing the Landscape Canvas on the next session (and beyond.) Of course, it may be that you discover that first year students are key stakeholders that you need to consider in your project. Having impact on students early on has a great 'return on investment.'}}

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|title=Deliverable 1: Interviews and Synthesis

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~~To start~~*Prepare for the interviews by thinking of opening questions that are relevant to the challenge. The challenge is, by design, very broad. If you need help coming up with questions you might ask the students you interview, ~~watch~~ see the ~~Extreme By Design documentary~~ discussion forum below this, and feel free to contribute additional questions by responding to the thread.*Review the [[2020:Training/Toolkit (~~1 hour~~Interviewing Guidelines)|TOOLKIT: Interviewing Guidelines]]*Find and interview first year students (if face to face interaction with other students at your school is not possible because school is not in session, connect with them via Zoom/Skype/Google Hangout, or on the phone. Do NOT send them questions as a survey, ~~which follows~~ because you can't ask follow up questions). Your goal is to find out as much as you can about the ~~journey~~ first year students' expectations and motivations. If you have a team of more than 2 candidates, split into two subgroups and conduct interviews separately (then you can come together as a team to share notes and learnings). A suggested time for each interview is ~20 min, but it could be longer depending on how it goes. Each team should talk to at least 4 students and take notes of all they say (you will include these notes in this deliverable).*Select ONE of your interviews, pull out quotes (things interviewees said) that you found interesting, and compose a ~~group~~ synthesis of it with this structure::* We talked to _____________(description of ~~students~~ the student you talked to)____________ :* We were surprised to notice _________ (one interesting observation/quote from the interview)________ :* We wonder if this means ____________(inference about the observation)_________ :* How might we.....? (question based on the inference above)You can review this process in the video [https://www.youtube.com/watch?v=-Fn63Zji44U here]. Note: If you conducted the interviews in a language other than English, please make sure that you translate to English at least the notes from the one selected interview, as well as ~~they~~ the summary, so that we can give you feedback.*Crafting a good problem statement/question is a key starting point to generate innovative solutions. Watch the following video to learn a method called the Why/How Ladder and apply ~~design thinking~~ it to ~~identify and solve problems in~~ the ~~developing world.~~HMW question you composed to make sure it is not too broad/abstract, nor too narrow: VIDEO PLACEHOLDER- PENDING SOURCE ~~To access~~ *For the ~~film~~example I showed, I could say::* I talked to Lisa, ~~enter~~ a first year student who just arrived at Stanford:* I was surprised to notice that she mentioned she used to tinker and build things in her dad's garage which she will miss:* I wonder if this means that first year students like Lisa would like to have the ~~password~~ opportunity to continue exploring their interests and passions when they start college:* How might we help students connect their passions with their academic journey?::''~~'fellows1920'~~You can download the Why/How Ladder handout [https://drive.google.com/open?id=0B9aooElipwncT0RtODM3cGluYUk here].''*In sum, for this deliverable # 1 you should add TWO things to the Google doc you created for this assignment: :*the notes from all the interviews.:*a synthesis of one selected interview (in the format above), after making sure that the HMW question in the synthesis does not contain a solution nor is too broad by using the Why-How ladder. DISCUSSION THREAD PLACEHOLDER ''}}<~~nowiki~~br>~~**Important**~~{{Content-A|color=#5F574F|title=Deliverable 2: Ideas|content=<~~/nowiki~~br>~~: feel free to watch~~ *Starting with the ~~film~~ "How Might We…" question you generated for deliverable # 1, brainstorm (with your team if you are in a Leadership Circle ) possible solutions for that opportunity. Review tips for brainstorming/ideation [[2020:Training/Toolkit (Ideation)|here]]. Come up with at least 30 ideas, and include a list of them in the Google doc for the assignment.*Select one of the many ideas you generated and create a sketch/diagram that describes the idea in more detail. Is it a product? A service? A new process or ~~on your own. You may also invite friends~~ way of doing something? Use labels and ~~family~~ annotations to ~~watch~~ make it ~~with you~~ as clear as possible. Include the sketch/diagram (~~we bet they will enjoy~~ or a photo of it ~~as well~~)in the Google doc, ~~but please do NOT share~~ after the list of ideas.*Show your sketch/diagram to first year students (the ~~link~~ ones you interviewed and/or others) and ~~password~~ask them what they think of your idea. Your goal here is not to convince them that your idea is good, ~~as that would violate~~ but get their honest perspectives and understand the ~~terms~~ why behind those perspectives. Include a summary of the ~~educational license~~ received feedback in the Google doc for the assignment. ''At the Silicon Valley Meetup in March, we ~~have obtained to give you access~~will explore other prototyping methods beyond sketching.''{{Fmbox|image=none| style = border:5px solid #008b8b; background-color:#f1fcf8;|text='''>>> In sum''', the Google doc with your assignment should contain 2 deliverables:* Deliverable #1 - Notes and synthesis from one interview* Deliverable #2 - at least 30 ideas for solutions, a sketch/diagram of one of those solutions, and a summary of feedback received about that proposed solution.:{{note2|1=Please make sure that the permissions for the Google doc are set to "Anyone with the link can comment".}} {{Fmbox|image=none|text=Have one member of your team post the link to this Google doc on the Training Updates page in the UIF Portal (the same portal where you submitted your application for the program). Visit the [[2020:Training/Submitting Assignments|Submitting Assignments]] page for more on how to submit your assignment.}} ~~After watching~~Remember that you must incorporate your uiguide's feedback, so reach out to him/her and share the Google doc link before submitting. It will be particularly useful to check in with them once you ~~may individually share~~ have completed Deliverable 1, so that they can give you feedback on your ~~thoughts~~ synthesis (inference and ~~takeaways on the discussion thread below~~How Might We question), before you continue to Deliverable 2.}}~~ ~~

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|color=#~~8C1515~~5F574F|title=~~DISCUSSION PLACEHOLDER~~Additional Resources|content=~~{{lorem ipsum~~Hope you enjoyed your design thinking adventure! You will find LOTS of resources (readings, videos, books) on design thinking on [[2020:Training/Design Thinking (Resources and Stories)|this page]] (you can also access it anytime from the "DESIGN THINKING: resources and stories" on the sidebar menu. Also, in Session 4 you will have the opportunity to apply design thinking to the UIF projects you will start to develop, going deeper into prototyping, which we covered only briefly on this session. As always, if you have any questions, ask!}} DISCUSSION THREAD PLACEHOLDER }}

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